Returns and Exchanges
FAQ
1. What is your Returns Policy?
At Cuddlesome Organics, we strive to ensure your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a hassle-free returns policy.
2. What is the timeframe for returns?
We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in the same condition as received, with all original tags and packaging intact.
3. How do I initiate a return?
To initiate a return, please contact our customer service team at returns@cuddlesomeorganics.com. Provide your order number and the reason for the return. Our team will guide you through the process and provide you with a return authorization if eligible.
4. Are there any items that are not eligible for return?
For hygiene reasons, items such as underwear, socks, and items marked as final sale are not eligible for return unless they are defective or damaged upon arrival.
5. Is there a restocking fee for returns?
We do not charge any restocking fees for returns. Your satisfaction is our priority, and we want to make the return process as seamless as possible for you.
6. How will I receive my refund?
Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account after the return is processed.
7. Can I exchange an item instead of returning it for a refund?
Yes, we offer exchanges for size or color variations, subject to availability. Please contact our customer service team to arrange an exchange.
8. Who is responsible for return shipping costs?
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid shipping label for the return.
9. What if my item is defective or damaged?
If you receive a defective or damaged item, please contact us immediately with photos of the issue. We will arrange for a replacement or refund at no extra cost to you.
10. Can I return an item purchased during a promotion or sale?
Items purchased during promotional or sale periods are eligible for return under the same conditions as regular-priced items, unless stated otherwise in the promotion terms.
11. Can I return an item purchased online to your physical store?
Currently, we operate exclusively online, so all returns must be initiated through our online customer service team.
12. Can I return a gift I received from your store?
Yes, we accept returns for gifts purchased from our store. However, the refund will be issued to the original purchaser's payment method.
13. Do you offer returns for international orders?
Yes, we accept returns for international orders following the same guidelines as domestic returns. However, please note that return shipping costs for international orders are the responsibility of the customer.
If you have any further questions or concerns regarding our returns policy, please don't hesitate to contact our friendly customer service team. Your satisfaction is our top priority, and we're here to assist you every step of the way.
What is your Returns Policy?
At Cuddlesome Organics, we strive to ensure your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a hassle-free returns policy.
What is the timeframe for returns?
We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in the same condition as received, with all original tags and packaging intact.
How do I initiate a return?
To initiate a return, please contact our customer service team at returns@cuddlesomeorganics.com. Provide your order number and the reason for the return. Our team will guide you through the process and provide you with a return authorization if eligible.
Are there any items that are not eligible for return?
For hygiene reasons, items such as underwear, socks, and items marked as final sale are not eligible for return unless they are defective or damaged upon arrival.
Is there a restocking fee for returns?
We do not charge any restocking fees for returns. Your satisfaction is our priority, and we want to make the return process as seamless as possible for you.
How will I receive my refund?
Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account after the return is processed.
Can I exchange an item instead of returning it for a refund?
Yes, we offer exchanges for size or color variations, subject to availability. Please contact our customer service team to arrange an exchange.
Who is responsible for return shipping costs?
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid shipping label for the return.
What if my item is defective or damaged?
If you receive a defective or damaged item, please contact us immediately with photos of the issue. We will arrange for a replacement or refund at no extra cost to you.
Can I return an item purchased during a promotion or sale?
Items purchased during promotional or sale periods are eligible for return under the same conditions as regular-priced items, unless stated otherwise in the promotion terms.
Can I return an item purchased online to your physical store?
Currently, we operate exclusively online, so all returns must be initiated through our online customer service team.
Can I return a gift I received from your store?
Yes, we accept returns for gifts purchased from our store. However, the refund will be issued to the original purchaser's payment method.
Do you offer returns for international orders?
Yes, we accept returns for international orders following the same guidelines as domestic returns. However, please note that return shipping costs for international orders are the responsibility of the customer.
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